Refund Policy

Last updated 2 October 2026

If Openhouse isn't right for you, you can have your money back. No forms, no questions.

14-day refunds

You can ask for a full refund within 14 days of any payment, whether that's your first purchase or a renewal, monthly or yearly.

How to ask

Email openhouse@thedoidea.co with the email address you paid with, or reply to your receipt. You can also contact Paddle, our reseller, directly at paddle.net. Refunds go back to your original payment method, usually within 5 to 10 working days.

Cancelling

Cancelling stops future payments. You keep access until the end of the period you've already paid for. If you cancel more than 14 days after a payment, that period isn't refunded, but you won't be charged again.

Removing seats

If you remove seats part-way through a billing period, Paddle credits the unused time against your next payment.

Your legal rights

This policy doesn't affect your statutory rights. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles refunds and returns.